Clay Bar FAQs
Brilliatech Company & OEM Services
FAQ for Products & Customization
Orders & Logistics
Quality & Certifications
Technical & Support
1. Are you a manufacturer or trading company?
We are a direct factory with inhouse production lines in China, specializing in automotive care products since 2006.2. Do you offer OEM/ODM services?
Yes. We provide full OEM/ODM solutions: custom formulations, private labeling, logo printing, and packaging design.3. Can I visit your factory?
Absolutely! Scheduled visits are welcome. Contact us to arrange.4. What languages does your team speak?
Fluent in English and Chinese. Multilingual support available upon request.5. Are you attending any trade shows?
Yes! We exhibit at Automechanika, SEMA Show, and Equip Auto Algeria.FAQ for Products & Customization
6. What products do you manufacture?
Clay bars, mitts, towels, pads, car shampoos, waxes, tire dressings, and interior cleaners.7. Why are your clay bars better than competitors?
Our patented formula (since 2006) ensures superior elasticity, durability, and contaminant removal.8. Can I customize product color/fragrance?
Yes! Available for liquid/gel products (e.g., shampoos, waxes).9. Do you develop custom formulations?
Our inhouse R&D team creates tailored solutions for your market needs.10. What packaging options do you offer?
Bottles, jars, buckets, pouches, or custom kits.11. Can you design labels for us?
Yes! Our design team assists with label and packaging artwork.12. Are your clay bars reusable?
Yes, with proper maintenance (store in sealed container).13. What’s the shelf life of your products?
Typically 2–3 years if stored properly (cool/dry place).Orders & Logistics
14. What is your MOQ?
300–1,000 pieces for standard clay bars; higher for custom packaging.15. How long is production lead time?
15–30 days after deposit and design confirmation.16. What payment methods do you accept?
T/T (30% deposit, 70% preshipment), L/C, PayPal, Western Union.17. Can I get samples before a bulk order?
Yes! Contact sales for sample policy (shipping costs may apply).18. Do you support dropshipping?
Mainly for wholesale/OEM orders; exceptions negotiable.19. How do I track my order?
Tracking number provided once shipped.20. Can I get exclusive distribution rights?
Yes! Discuss regional partnerships with our sales team.21. How are products packed for shipping?
Secured in exportgrade cartons/pallets to prevent damage.22. What are your main export markets?
North America, Europe, Southeast Asia, Middle East, and 30+ countries.Quality & Certifications
23. Are you ISO certified?
Yes! ISO 9001 compliant for quality management.24. Do you comply with REACH/SGS?
All products meet REACH, MSDS, SGS, and FDA standards.25. What’s your BSCI status?
We adhere to BSCI social compliance for ethical production.26. How do you ensure quality control?
3stage checks: raw materials → production → preshipment inspection.27. Can I request third-party inspections?
Yes (e.g., SGS, BV, or your preferred agent).28. Do you provide MSDS/COA documents?
Yes, available upon request.29. Are your packaging materials eco-friendly?
We offer recyclable/biodegradable options.30. Do you conduct internal audits?
Regular audits to maintain ISO/BSCI compliance.Technical & Support
